Terms and Conditions
E-Tech Solutions LLC and E-Tech Rural Services provide services that include the following
-Internet
-Streaming
E-Tech Solutions LLC Terms of Use
Updated March 29, 2023
Welcome to the E-Tech Solutions LLC Terms of Use agreement. For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at www.e-techsolutionsllc.com “Service” refers to the Company’s services accessed via the Site, email, phone call, in which users can purchase or subscribe internet, or other services. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.
The following Terms of Use apply when you view or use/purchase/subscribe to any Service via our website, email, or phone at www.e-techsolutionsllc.com, physical location, or any communication with E-Tech Solutions LLC.
Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.
Services:
Internet and Streaming services will be considered “As is” plug and play. Meaning that E-Tech Solutions LLC is only providing the connection. Speeds will not be guaranteed, and the quality of service is subject to many factors including signal strength, equipment, and signal quality. Meaning, as long as you have a connection and data usage, E-Tech Solutions LLC will no longer offer discounts based on speed or quality of service. E-Tech Solutions will use data usage and internet traffic to help diagnose, or verify connection. E-Tech Solutions LLC retains the right to offer or deny any discounts at it discretion.
Equipment:
If you purchase any equipment through E-Tech Solutions LLC or any 3rd party sellers from E-Tech Solutions LLC. The equipment is yours to keep. You (the buyer) can cancel and receive a refund prior to equipment/items being shipped to you. If Items are shipped, and you cancel, you will only receive a refund for your purchase once Items are confirmed received and in good condition. If you (the buyer) purchased equipment/items and received them, and opened the product, or use the product in any capacity, you may not be eligible for a refund. Nearly all Items/equipment sold by E-Tech Solutions LLC comes with manufacturing warranty, the terms of that warranty will be included in a booklet with your purchase. To process a manufacturing warranty, please reach out via email to support.
Set-up
E-Tech solutions LLC does offer equipment setup, installs, and service calls for a fee. These fees are charged in three categories depending on the customers (you) requests.(please note the prices can change)
$35 for Equipment setup: If you buy equipment from E-Tech Solutions LLC or have equipment that was provided by E-Tech Solutions LLC, you can request (via support email) that you would like to pay for setup of equipment. You will receive a confirmation email with address to send it to, or if ordered through me, I will have it shipped to me instead, please know that you will not receive an invoice until I have the equipment in hand, and you will not be sent your equipment until invoice is paid, once paid, you will receive a tracking number and your equipment will be sent to you)
$65/hour for service call: E-Tech Solutions LLC can resolve nearly all issues remotely, i.e., resetting a line, sending you a new sim card, instructions etc. If you want a service call at your location to determine and try to fix any issue or look at a setup, you will be charged $65/hour (minimum 1 hour regardless of time it takes) for the service call. You will have to request this via support email of which you will receive an option of dates and times available along with an acknowledgement form that needs to be signed 24 hours of your date and time chosen, If I do not have that acknowledgement signed, E-Tech Solutions LLC will not perform the service call. You will not be charged or see an invoice until the service call is complete. Of which you will receive an option to pay it at the completion of service call, or it be added to your monthly bill.
$255 for installs: (local or within 50-mile radius of Holt FL or Zip code 32564): This will be charged in addition to equipment, internet service. Install can take up to 3 hours to do depending on what needs to be done. It is $65/hour with a minimum of 3 hours being charged. You will have to request this via support email of which you will receive an option of dates and times available along with an acknowledgement form and invoice that needs to be signed and paid 24 hours of your date and time chosen, If the acknowledgement is not signed and you have not paid the invoice, E-Tech Solutions LLC will not perform the installation. And your appointment will automatically be canceled.
Cancelations and refunds:
You can cancel anytime, however, full refunds will only be issued if cancelation is requested within 5 days of payment. For example, if your bill due date is on the 5th and you decide to cancel on the 7th, you can request a refund. Likewise, if your bill due date or payment was on the 5th, and you decide to cancel services on the 11th, you will not be eligible for a full refund, but you will be eligible for a partial refund. Partial refunds are determined by the days service subtracted from how many days left in your billing cycle. (5days from 30days = 25days of eligible refund). YOU will not receive any refund if you cancel after 15 days of payment/bill.
Communication:
E-Tech Solutions LLC primary method of communication will be through email. There is a phone number (850-960-9416) active for call out or confirmation purposes. You can text the business number provided or even call and leave a message, but you will receive a reply via email and or text depending on situation. When you email: make sure you put you name and what you are emailing about in the subject line like so [ Subject; John Doe, Billing question] This will help expedite a response. If you call or text, please make sure you provide the name on the account and a brief question/or description of the issue.
PRIVACY POLICY
The Company respects the privacy of its Service users. However, we may share certain information with our affiliates and partners i.e. demographics, usage reports. We do not share personal information like name, phone number, payment information, and street address. This information is considered private and a personal identifier. We do not sell your personal information either. We only use the bare minimum data required to stay in compliance with local, state, and federal government agencies. Any information shared or given to E-Tech Solutions LLC will remain on file with us up until 4 years after the customer (you) no longer have service with us. This is information will only be used to ensure compliance with governmental agencies.
ABOUT THE SERVICE
Some of our services allows you to connect via one or multiple network carriers / internet/ or other similar connections to send and receive information. WE DO NOT GUARANTEE SPEEDS IN GENERAL, SERVICE AVAILABILITY, OR RELIABILITY OF ANY SERVICES THAT CONNECTS YOU TO THE INTERNET OR TRANSMIT INFORMATION OR DATA FROM ONE POINT TO ANOTHER OFFERED ON THE WEBSITE OR THROUGH E-TECH SOLUTIONS LLC.
Internet services: Connects you (The customer) to existing cell phone towers, this connection allows you to experience broadband internet at the location of your connection.
Streaming Service: Connects you to live television via downloadable app. Not all devices will allow you to download our application
Streaming services: Connects you to a streaming platform via a downloadable application.
E-Tech Solutions LLC does not guarantee services that is outside of our scope of responsibility or knowledge. Any advice on product or service is to be treated as such and not a binding contract/recommendation. Furthermore, any and all services offered is not guaranteed to work for everyone or for all situations and environments. E-Tech Solutions LLC will make reasonable accommodations to help the quality of service but is not responsible for any financial or property loss from such attempt to establish or maintain service or services equipment. E-Tech Solutions LLC is not responsible for any loss or damages for installation or equipment or services that require any type of physical or mental labor. Any and all services/equipment listed above, developed or offered by E-Tech Solutions LLC falls under the same conditions as set above.
BILLING AND PAYMENT
All services require auto-pay sign up, All autopay is subject to these terms and conditions. You must Sign up for auto-pay to have or continue services with E-Tech Solutions LLC. Everyone (regardless of if you have already signed up for auto pay in the past) will receive an autopay form that will need to be signed. You must put a valid card on the form/file, of which it will be charged on your due date. No payment will be processed unless Autopay form is filled out in its entirety and signed. Like wise no services will be offered until Autopay form is complete and services are paid for.
Billing dates are established at the time of initial contact or service set up. The billing dates are set unless other wise agreed upon by both E-Tech Solutions LLC and you the customer. By signing up for any services, service equipment, or similar through E-Tech Solutions LLC. You are agreeing to pay amounts owed for services, equipment, any fees, or all that other services you signed up for from your account at the time of designated bill date. Any or all other payment methods must be approved by E-Tech Solutions prior to service setup/install and billing date.
Initial services fees can include a pro-rated amount to your billing date, initial connection fees, FCC fees, equipment, processing fess and other fees associated with setup or install of service.
Payments for services/equipment through E-Tech Solutions LLC are subjected to local, state, and federal taxes. Posted prices may not reflect actual prices when taxes are included.
You are responsible for paying your balance in full on your designated bill date to continue services. Failure to pay your balance or a declined payment on auto-pay within 24hrs of your bill date will result in services being cut off/disabled. If this happens, you will be responsible to pay your balance in full plus a re-connection fee of $30.00 per connection or other fees associated with re-connection of service before service is restored. Any equipment that has to be replaced due to loss of service from nonpayment may have additional fees (only applies to equipment provided by E-Tech Solutions).
All services require auto-pay sign up, All autopay is subject to these terms and conditions. You must Sign up for auto-pay to have or continue services with E-Tech Solutions LLC. Everyone signing up for services will receive an autopay form that will need to be signed. You must put a valid card on the form/file, of which it will be charged on your due date or use to process any amounts owed for any services/setup/orders/installs performed by E-Tech Solutions LLC. No payment will be processed unless Autopay form is filled out in its entirety and signed.
REGISTRATION; RULES FOR USER CONDUCT AND USE OF THE SERVICE
You need to be at least 17 years old and a resident of the United States to register for service.
USE RESTRICTIONS
Your permission to use the Site is conditioned upon the following use, posting and conduct restrictions:
You agree that you will not under any circumstances:
· access the Service for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Service,
· collect or harvest any personal data of any user of the Site or the Service
· use the Site or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;
· distribute any part or parts of the Site or the Service without our explicit written permission (we grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly-available searchable indices but retain the right to revoke this permission at any time on a general or specific basis);
· use the Service for any unlawful purpose or for the promotion of illegal activities;
· attempt to, or harass, abuse or harm another person or group;
· use another user’s account without permission;
· intentionally allow another user to access your account;
· provide false or inaccurate information when registering an account;
· interfere or attempt to interfere with the proper functioning of the Service;
· make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
· bypass any robot exclusion headers or other measures we take to restrict access to the Service, or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;
· circumvent, disable or otherwise interfere with any security-related features of the Service or features that prevent or restrict use or copying of content, or enforce limitations on use of the Service or the content accessible via the Service; or
· publish or link to malicious content of any sort, including that intended to damage or disrupt another user’s browser or computer.
ONLINE CONTENT DISCLAIMER
Opinions, advice, statements, offers, or other information or content made available through the Service, but not directly by the Site, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content.
We do not guarantee the accuracy, completeness, or usefulness of any information on the Site or the Service nor do we adopt nor endorse, nor are we responsible for, the accuracy or reliability of any opinion, advice, or statement made by other parties. We take no responsibility and assume no liability for any User Content that you or any other user or third party posts or sends via the Service. Under no circumstances will we be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the Service, or transmitted to users.
Though we strive to enforce these Terms of Use, you may be exposed to User Content that is inaccurate or objectionable when you use or access the Site or the Service. We reserve the right, but have no obligation, to monitor the materials posted in the public areas of the Site or the Service or to limit or deny a user’s access to the Service or take other appropriate action if a user violates these Terms of Use or engages in any activity that violates the rights of any person or entity or which we deem unlawful, offensive, abusive, harmful or malicious. E-mails sent between you and other participants that are not readily accessible to the general public will be treated by us as private to the extent required by applicable law. The Company shall have the right to remove any material that in its sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, or that might violate the rights, harm, or threaten the safety of users or others. Unauthorized use may result in criminal and/or civil prosecution under Federal, State and local law. If you become aware of a misuse of our Service or violation of these Terms of Use, please contact support at support@etechruralservices.com.
LINKS TO OTHER SITES AND/OR MATERIALS
As part of the Service, we may provide you with convenient links to third party website(s) (“Third Party Sites”) as well as content or items belonging to or originating from third parties (the “Third Party Applications, Software or Content”). These links are provided as a courtesy to Service subscribers. We have no control over Third Party Sites or Third Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third Party Sites or Third Party Applications, Software or Content. Such Third Party Sites and Third Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software or Content does not imply our approval or endorsement. If you decide to leave the Site and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies, including these Terms of Use, no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Site to which you navigate from the Site or relating to any applications you use or install from the Third Party Site.
COPYRIGHT COMPLAINTS AND COPYRIGHT AGENT
(a) Termination of Repeat Infringer Accounts. We respect the intellectual property rights of others and requires that the users do the same. Pursuant to 17 U.S.C. 512(i) of the United States Copyright Act, we have adopted and implemented a policy that provides for the termination in appropriate circumstances of users of the Service who are repeat infringers. We may terminate access for participants or users who are found repeatedly to provide or post protected third party content without necessary rights and permissions.
(b) DMCA Take-Down Notices. If you are a copyright owner or an agent thereof and believe, in good faith, that any materials provided on the Service infringe upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (see 17 U.S.C 512) (“DMCA”) by sending the following information in writing to the our designated copyright agent at 256.401.9091:
1. The date of your notification;
2. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
3. A description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
4. A description of the material that is claimed to be infringing or to be the subject of infringing activity and information sufficient to enable us to locate such work;
5. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and/or email address;
6. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
7. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
(c) Counter-Notices. If you believe that your User Content that has been removed from the Site is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the content in your User Content, you may send a counter-notice containing the following information to our copyright agent using the contact information set forth above:
1. Your physical or electronic signature;
2. A description of the content that has been removed and the location at which the content appeared before it was removed;
3. A statement that you have a good faith belief that the content was removed as a result of mistake or a misidentification of the content; and
4. Your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court in Alabama and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by our copyright agent, we may send a copy of the counter-notice to the original complaining party informing such person that it may reinstate the removed content in ten (10) business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may (in our sole discretion) be reinstated on the Site in ten (10) to fourteen (14) business days or more after receipt of the counter-notice.
EMAIL MAY NOT BE USED TO PROVIDE NOTICE
Communications made through the Service’s email and messaging system will not constitute legal notice to the Site, the Service, or any of its officers, employees, agents or representatives in any situation where legal notice is required by contract or any law or regulation.
WARRANTY DISCLAIMER
THE SERVICE, IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.
LIMITATION OF DAMAGES; RELEASE
TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SITE, THE SERVICE, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE, OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM: (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH USE OR WITH ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.
If you have a dispute with one or more users, or a merchant of a product or service that you review using the Service, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
If you are a California resident using the Service, you may specifically waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”
MODIFICATION OF TERMS OF USE
We can amend these Terms of Use at any time and will update these Terms of Use in the event of any such amendments. Such changes will require a new signature from you (the customer). If any such changes are made, you will receive and email with a description of the changes and the updated relevant forms to sign. You will be given 30days to sign the form. If you do not sign within those 30days we will discontinue your services and or products through E-Tech Solutions LLC.
GENERAL TERMS
If any part of this Terms of Use agreement is held or found to be invalid or unenforceable, that portion of the agreement will be construed as to be consistent with applicable law while the remaining portions of the agreement will remain in full force and effect. Any failure on our part to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement survive any transfer or termination of this agreement.
You agree that any cause of action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
These Terms of Use and your use of the Site are governed by the federal laws of the United States of America and the laws of the State of Alabama, without regard to conflict of law provisions.
We may assign or delegate these Terms of Service and/or our Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without our prior written consent, and any unauthorized assignment or delegation by you is void.
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THE TERMS OF USE, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS OF USE TOGETHER WITH THE PRIVACY POLICY REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
By signing up or using any services provided by E-Tech Solutions LLC. You are agreeing to the terms and conditions as stated above.